Terms of Use

Last Updated: January 1, 2025

Welcome to Master Hospital by stellarreefs.com. These Terms of Use govern your access to and use of our website, services, and game. By accessing or using our services, you agree to be bound by these terms.

1. Acceptance of Terms

By accessing or using the Master Hospital website and services operated by stellarreefs.com, you agree to comply with and be bound by these Terms of Use and our Privacy Policy. If you do not agree to these terms, please do not use our services.

We reserve the right to modify these terms at any time. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.

2. Eligibility and Age Requirements

Master Hospital is rated for users aged 12 years and older. By using our services, you confirm that:

  • You are at least 12 years old
  • If you are between 12 and 18 years old, you have obtained parental or guardian consent
  • You have the legal capacity to enter into these terms
  • You are not prohibited from using our services under Australian law or any other applicable law

3. Account Registration and Security

3.1 Account Creation

To access certain features, you may need to create an account. You agree to:

  • Provide accurate and complete information
  • Keep your account information up to date
  • Maintain the security of your password
  • Accept responsibility for all activities under your account
  • Notify us immediately of any unauthorized use

3.2 Account Termination

We reserve the right to suspend or terminate your account if you violate these terms or engage in conduct that we deem harmful to our services or other users.

4. User Conduct and Restrictions

When using our services, you agree NOT to:

  • Violate any applicable laws or regulations
  • Infringe on intellectual property rights of others
  • Use automated systems or bots to access our services
  • Attempt to gain unauthorized access to our systems
  • Interfere with or disrupt our services
  • Upload viruses or malicious code
  • Harass, abuse, or harm other users
  • Impersonate any person or entity
  • Collect personal information from other users
  • Use our services for any illegal purpose
  • Reverse engineer or attempt to extract source code
  • Remove or modify any proprietary notices

5. Intellectual Property Rights

5.1 Our Content

All content on our website and in our game, including text, graphics, logos, images, audio, video, software, and game mechanics, is the property of stellarreefs.com, Supercent, Inc., or our licensors. This content is protected by Australian and international copyright, trademark, and other intellectual property laws.

5.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our services for personal, non-commercial purposes. This license does not include the right to:

  • Modify, copy, or distribute our content
  • Create derivative works
  • Use our content for commercial purposes
  • Transfer or sublicense your rights

5.3 User Content

If you submit content to our services, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and distribute that content in connection with our services.

6. In-App Purchases and Virtual Items

6.1 Virtual Currency and Items

Master Hospital may offer virtual currency and items for purchase. You understand that:

  • Virtual items have no real-world value
  • Virtual items cannot be exchanged for real money
  • We may modify or remove virtual items at any time
  • Virtual items are non-transferable between accounts
  • All purchases are final and non-refundable except as required by law

6.2 Payment Terms

All purchases are processed through third-party payment providers. You agree to their terms and conditions. We are not responsible for any issues with payment processing.

6.3 Refunds

Refund requests must be submitted within 14 days of purchase. We will evaluate refund requests on a case-by-case basis in accordance with Australian Consumer Law.

7. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy. By using our services, you consent to our privacy practices as described in that policy.

We comply with Australian privacy laws and GDPR requirements. For more information about your data rights, see our GDPR Rights page.

8. Disclaimers and Limitations of Liability

8.1 Service Availability

We strive to provide reliable services but do not guarantee uninterrupted or error-free operation. We may suspend or discontinue services at any time without notice.

8.2 Disclaimer of Warranties

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied. We disclaim all warranties, including but not limited to:

  • Merchantability
  • Fitness for a particular purpose
  • Non-infringement
  • Accuracy or completeness of content

8.3 Limitation of Liability

To the maximum extent permitted by law, stellarreefs.com and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

  • Loss of profits or revenue
  • Loss of data
  • Loss of use
  • Business interruption

Our total liability shall not exceed the amount you paid to us in the 12 months preceding the claim.

8.4 Australian Consumer Law

Nothing in these terms excludes, restricts, or modifies any consumer rights under Australian Consumer Law that cannot be excluded, restricted, or modified by agreement.

9. Indemnification

You agree to indemnify, defend, and hold harmless stellarreefs.com, Supercent, Inc., and our affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses arising from:

  • Your use of our services
  • Your violation of these terms
  • Your violation of any rights of another party
  • Your content or conduct

10. Third-Party Links and Services

Our website may contain links to third-party websites or services. We do not control or endorse these external sites. We are not responsible for their content, privacy practices, or terms of use. You access third-party sites at your own risk.

11. Jurisdiction and Governing Law

These Terms of Use are governed by the laws of Queensland, Australia, without regard to conflict of law principles. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Queensland, Australia.

If you are located outside Australia, you agree that any disputes will be resolved in Australian courts and under Australian law.

12. Dispute Resolution

12.1 Informal Resolution

Before filing a formal claim, you agree to contact us at support@stellarreefs.com to attempt to resolve the dispute informally. We will work with you in good faith to reach a resolution.

12.2 Arbitration

If informal resolution fails, disputes may be resolved through binding arbitration in accordance with Australian arbitration laws. Each party shall bear their own costs.

12.3 Class Action Waiver

You agree to resolve disputes on an individual basis only. You waive any right to participate in class action lawsuits or class-wide arbitration.

13. Termination

We may terminate or suspend your access to our services immediately, without prior notice, for any reason, including but not limited to:

  • Breach of these terms
  • Fraudulent or illegal activity
  • Harm to other users or our services
  • Request by law enforcement

Upon termination, your right to use our services will immediately cease. Provisions that should survive termination will remain in effect.

14. Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.

15. Entire Agreement

These Terms of Use, together with our Privacy Policy and any other legal notices published on our website, constitute the entire agreement between you and stellarreefs.com regarding your use of our services.

16. Waiver

Our failure to enforce any right or provision of these terms will not be considered a waiver of those rights. Any waiver must be in writing and signed by an authorized representative.

17. Assignment

You may not assign or transfer these terms or your rights under them without our prior written consent. We may assign these terms without restriction.

18. Affiliate Disclosure

Our website may contain affiliate links to third-party products or services. We may receive compensation when you click on these links or make purchases. This does not affect the price you pay. We only recommend products and services we believe will provide value to our users.

All affiliate relationships are disclosed in accordance with Australian consumer law and advertising standards.

19. Responsible Gaming

We are committed to responsible gaming practices:

  • Master Hospital is designed for entertainment purposes only
  • We encourage players to take regular breaks
  • Parents should monitor children's gameplay and in-app purchases
  • Device parental controls can restrict purchases and gameplay time
  • If you have concerns about gaming habits, please seek professional help

20. Accessibility

We strive to make our services accessible to all users. If you experience accessibility issues, please contact us at support@stellarreefs.com so we can assist you.

21. Contact Information

If you have questions about these Terms of Use, please contact us:

  • Email: support@stellarreefs.com (24/7 support)
  • Email: info@stellarreefs.com (general inquiries)
  • Email: contact@stellarreefs.com (business contact)
  • Address: 153 Riverside Drive, Brisbane, QLD 4000, Australia

22. Changes to Terms

We reserve the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.

We will notify users of material changes via email or prominent notice on our website. We encourage you to review these terms periodically.

23. Acknowledgment

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use. If you do not agree to these terms, you must discontinue use of our services immediately.