Privacy Policy

Last Updated: January 1, 2025

Welcome to Master Hospital. This Privacy Policy explains how stellarreefs.com collects, uses, shares, and protects your personal information when you use our website and services.

1. Information We Collect

1.1 Information You Provide

We collect information that you voluntarily provide to us when you:

  • Fill out contact forms on our website
  • Subscribe to our newsletter
  • Send us emails or other communications
  • Create an account or profile
  • Participate in surveys or promotions

This information may include your name, email address, and any other details you choose to share.

1.2 Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and browsing behavior:

  • IP address and general location data
  • Browser type and version
  • Device type and operating system
  • Pages viewed and time spent on pages
  • Referring website addresses
  • Date and time of visits

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience. Cookies are small text files stored on your device. We use:

  • Essential Cookies: Required for the website to function properly
  • Analytics Cookies: Help us understand how visitors use our website
  • Marketing Cookies: Used to deliver relevant advertisements

You can control cookie preferences through our cookie consent banner or your browser settings.

2. How We Use Your Information

We use the collected information for the following purposes:

  • To provide and maintain our website and services
  • To respond to your inquiries and support requests
  • To send newsletters and marketing communications (with your consent)
  • To improve our website, products, and services
  • To analyze usage patterns and optimize user experience
  • To detect and prevent fraud or abuse
  • To comply with legal obligations
  • To enforce our terms and conditions

3. Legal Basis for Processing

We process your personal information based on the following legal grounds:

  • Consent: When you have given explicit consent for specific purposes
  • Contract: When processing is necessary to fulfill our obligations to you
  • Legal Obligation: When we must comply with legal requirements
  • Legitimate Interests: When processing is necessary for our legitimate business interests

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who help us operate our website and deliver services. These providers are bound by confidentiality agreements and can only use your information as instructed by us.

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid requests from public authorities.

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.4 With Your Consent

We may share your information for any other purpose with your explicit consent.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

  • Account information: Retained while your account is active and for 2 years after closure
  • Contact form submissions: Retained for 3 years
  • Newsletter subscriptions: Retained until you unsubscribe
  • Analytics data: Retained for 26 months
  • Cookie data: Varies by cookie type, typically 1-12 months

6. Your Privacy Rights

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Restriction: Request restriction of processing in certain circumstances
  • Portability: Request transfer of your data to another service
  • Objection: Object to processing based on legitimate interests
  • Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, please contact us at support@stellarreefs.com. We will respond within 30 days.

7. Children's Privacy

Our services are not intended for children under 12 years of age. We do not knowingly collect personal information from children under 12. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

For users aged 12-18, we recommend parental supervision and guidance when using our services.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and audits
  • Access controls and authentication procedures
  • Employee training on data protection
  • Secure data storage facilities

However, no method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

11. Analytics and Advertising

We may use third-party analytics services to understand how visitors use our website. These services may use cookies and similar technologies to collect information about your browsing behavior.

We may also work with advertising partners to display relevant advertisements. You can opt out of personalized advertising through your device settings or browser settings.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically. Your continued use of our services after changes are posted constitutes your acceptance of the updated Privacy Policy.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

  • Email: support@stellarreefs.com (24/7 support)
  • Email: info@stellarreefs.com (general inquiries)
  • Email: contact@stellarreefs.com (business contact)
  • Address: 153 Riverside Drive, Brisbane, QLD 4000, Australia

14. Australian Privacy Principles

As an Australian-based service, we comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988. We are committed to protecting your privacy in accordance with Australian law.

If you have concerns about how we handle your personal information, you may contact the Office of the Australian Information Commissioner (OAIC).

15. GDPR Compliance

For users in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR). You have additional rights under GDPR, which are detailed in our GDPR Rights page.

16. Do Not Track

Some browsers include a "Do Not Track" feature. Our website does not currently respond to Do Not Track signals. You can control tracking through our cookie consent settings.

17. Your Consent

By using our website and services, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our services.